Professional Hospital Supply
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Customer FAQs:

Q: How can I place an order with PHS?
A. PHS has options for you to place an order:

- You can fax your order to your local PHS Customer Service Department.
- You can call in your order to your local PHS Customer Service Department.
- You can place your order online at phsyes.com and log into myPHS online ordering.
- If your company is set up with EDI capabilities, this is an option for ordering as well.
Q: Where is my local Customer Service Department located?
A. You can call 800-944-3195 to find out where your local Customer Service Departed is located.
Q: What is our cut-off time to ensure next day delivery?
A. Please contact your PHS Sales Representative for your facilities cut-off time for next day delivery and your local Customer Service hours of operation.
Q: I do not have an account set up with PHS. Can I place an order with PHS?
A. If you currently do not have an account with PHS, you can call 800-944-3195 and ask for Customer Service. They will be able to assist you with your question.
Q: What is PHS’ return policy on custom packs?
A. Please contact your PHS Specialty Representative for your return policy.
Q: Where can I go to follow up on an existing order?
A. You can log into myPHSto view an existing order or call your local Customer Service Department.
Q: Who do I talk to about sales tracings?
A. You can contact Contracts Administration at 951-296-2600 or email at contracts@phsyes.com
Q: Who do I contact if I have a question on my pricing or contract tier level?
A. Your first point of contact on pricing questions should be the PHS sales representatives who have access to pricing and contract information on their laptop. If necessary, the sales rep will forward a request for confirmation of pricing to the Contract Administration department at PHS.
Q: Can I get a list of PHS sales representatives?
A. Please contact your local PHS facility. They will guide you in acquiring information regarding sales representatives in your area.
Q: Is all your purchasing done from your Temecula location?
A. Yes, purchasing for all product is handled through the Temecula location.



Vendor FAQs:

Q: Where do I get a vendor set-up packet?
A. Please contact Contracts Administration at contracts@phsyes.com or at 951-296-2600
Q: Who do I send new pricing to?
A. New pricing should be sent to contracts@phsyes.com
Q: When will I receive my rebate/tracings report?
A. Rebate and tracings reports can be sent either weekly or monthly at the discretion of the vendor. Reports are processed on the first work day of each new month and are sent the following day.
Q: What format is used to send rebate/trace reports?
A. Rebate and trace reports can be sent either in Excel format via email to as many as four different email addresses. They can also be sent via EDI.
Q: Is there a fee for receiving rebate/trace reports?
A. Rebate reports are a FREE service provided by PHS and are sent at no charge. Tracings reports have a fee depending on the receipt method chosen by the vendor. For more information, please contact contracts@phsyes.com
Q: Where do I send product number changes and discontinued items?
A. All product information should be sent to our Contracts Administration Department, contracts@phsyes.com
Q: Who can I talk with about introducing a new product line?
A. The introduction of new products is handled by our Product Management team, prodmgmt@phsyes.com.
A. Your first point of contact on pricing questions should be the PHS sales representatives who have access to pricing and contract information on their laptop. If necessary, the sales rep will forward a request for confirmation of pricing to the Contract Administration department at PHS.
A. Please contact your local PHS facility. They will guide you in acquiring information regarding sales representatives in your area.
A. Yes, purchasing for all product is handled through the Temecula location.


Applicant FAQs:

 

Q: Where can I find out about employment opportunities at PHS?
A. Visit the PHS website at www.phsyes.com, “Careers” tab and also www.facebook.com/PHSCareers.
Q: How and where can I apply for a position at PHS?
A. You can apply online, at your own convenience, at www.phsyes.com from any computer with Internet access. You can also visit the employment lobby at our Corporate Headquarters in Temecula, California, or at our Distribution Center in Fairfield, California.
Q: What are the Temecula Employment office hours?
A. Hours are Monday – Friday, 9:00 AM – 3:30 PM, closed holidays.
Q: What are the Fairfield Employment office hours?
A. Hours are Monday – Friday, 7:30 AM – 3:00 PM, closed holidays.
Q: Who can I call if I have questions regarding my application?
A. Inquiries can be made by calling the job hotline number at 951.296.2600, ext. 8812.
Q: Does PHS accept unsolicited applications and résumés?
A. PHS requires candidates to apply to a posted position. We do not accept unsolicited applications or résumés. When positions become available, employment consideration is given to applicants who have an active application on file and meet the minimum requirements listed in the job posting. Applications remain in an active status for a period of six months from the date of submission.
A. The introduction of new products is handled by our Product Management team, prodmgmt@phsyes.com.
A. Your first point of contact on pricing questions should be the PHS sales representatives who have access to pricing and contract information on their laptop. If necessary, the sales rep will forward a request for confirmation of pricing to the Contract Administration department at PHS.
A. Please contact your local PHS facility. They will guide you in acquiring information regarding sales representatives in your area.
A. Yes, purchasing for all product is handled through the Temecula location.


General FAQs:

Q: How is PHS involved in their communities?
A. PHS employees partner with other recognized organizations in a continued effort to give back to the communities in which we live and work through charitable contributions, engagements, fundraising and by raising awareness of important issues impacting our neighbors.
Q: Does PHS sell to the outside public?
A. PHS is a distributor of medical/surgical supplies to acute care facilities, clinics, and surgery centers as well as other centralized healthcare entities. Unfortunately, we are not able to provide services or products to individuals. Please consult the internet or local directories for medical supply retailers.
Q: How many PHS locations are there?
A. PHS has six distribution centers in Temecula, CA; Fairfield, CA; Phoenix, AZ; Boise, ID; Aurora, CO; Salt Lake City, UT.
A. Hours are Monday – Friday, 7:30 AM – 3:00 PM, closed holidays.
A. Inquiries can be made by calling the job hotline number at 951.296.2600, ext. 8812.
A. PHS requires candidates to apply to a posted position. We do not accept unsolicited applications or résumés. When positions become available, employment consideration is given to applicants who have an active application on file and meet the minimum requirements listed in the job posting. Applications remain in an active status for a period of six months from the date of submission.
A. The introduction of new products is handled by our Product Management team, prodmgmt@phsyes.com.
A. Your first point of contact on pricing questions should be the PHS sales representatives who have access to pricing and contract information on their laptop. If necessary, the sales rep will forward a request for confirmation of pricing to the Contract Administration department at PHS.
A. Please contact your local PHS facility. They will guide you in acquiring information regarding sales representatives in your area.
A. Yes, purchasing for all product is handled through the Temecula location.

 

 

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